A withdrawal without a pause

What does Casinolab Casino KYC ask of you?

Our licence requires us to confirm who you are, and once your papers are in order the check is usually closed within 21 hours.

Begin verification now

Operating under licence OGL/2009/4046/496 since 2009, regulated by the Gaming Control Board Curaçao.

Your check, line by line

Where your withdrawal is standing now

Casinolab Casino keeps every step of this process in plain sight, so nothing about it should surprise you.

Who checks

Casinolab Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2009/4046/496

Usual duration

21 hours

Compulsory by

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

The short version

Passing the check without a second round

Casinolab Casino asks for the same three papers from everyone, so a tidy upload clears the queue fastest.

What sits in my account?

Once you are signed in, the verification area sits inside your account and lists exactly which papers are outstanding for you.

Photograph it in daylight

Take a photo of your proof of identity with all four corners inside the frame and no glare across the face or the text.

A name and a wallet

Your payment method confirmation only needs to show your name and the card or wallet you used, so mask the long numbers first.

Before the reply, after the wait

While the review runs, your balance stays untouched, and a reply usually lands within 21 hours of sending everything.

Three papers

Clean copies, cleared faster

Casinolab Casino keeps the list short on purpose, and each paper answers one question about you.

Proof of identity

ConfirmsThat you are who you say

Must showFull name, photo, date of birth, valid dates

Proof of address

ConfirmsWhere you actually live

Must showYour name, your address, issued recently

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showName matching your account, digits masked

Why did my document come back?

A paper that has run out. Out-of-date paperwork fails because the expiry has already passed, and an identity paper is only accepted while it is still valid on the day we review it. Order a renewal, then send the new copy Check the expiry date before you upload

When the details disagree. Details that differ from your registered profile are refused, since a shorter name or an old flat stops us matching the paper to the account you hold. Ask for a matching record from the issuer Tell support about a recent move first

Send the untouched original. Files that have been altered, trimmed or brightened look unreliable, and any cut edge or hidden corner hides the very details a reviewer has to confirm. Photograph the whole page, all four corners Send the untouched original file

Routine question, not an accusation

Our licence from the Gaming Control Board Curaçao, number OGL/2009/4046/496, obliges Casinolab Casino to know where money on the site comes from, so that play cannot be used to clean criminal proceeds. The check is routine for every licensed operator and it is never a suggestion of wrongdoing.

Depending on your case, a reviewer may ask for one or two of the following.

Recent bank statement
Payslip or employer letter
Tax or income record
Sale of property or asset
Savings or investment summary

Four moments

Asked early, finished once

Casinolab Casino names these moments up front, so no request arrives as a surprise.

Before the large sum clears

A payment much larger than your usual pattern prompts a look at the account, and we may ask for proof of identity, proof of address and confirmation of the payment method used.

Confirm you are 18

Because the site is for players of 18 and over, a check of your age can be made at sign-up or at the first deposit, and it asks only for identity paper showing your date of birth.

A limit change checked

Raising a limit means you want to play at a higher level, so we confirm that the change is yours and that the money behind it is yours too.

Complete it before you withdraw

The licence requires us to have finished verification at the latest before the first withdrawal leaves, which is why the request usually arrives the moment you cash out.

What you get back

Read this before you send a single page

Seven plain answers that settle the check before you start sending anything.

My surname has changed since the card was issued, what now?+

Then the papers must agree with one another, so send the certificate or the deed that records the change alongside your identity document. An agent matches the names on the file and lifts the block once the sequence reads cleanly. Do not send anything until that paper is to hand, or the file will sit open.

Can I photograph my documents with my phone instead of scanning?+

Yes. A steady photograph taken in daylight usually beats a flatbed scan, as long as all four corners sit inside the frame and no light glares across the print. Keep the phone still, let the camera settle, and check the result before you send it.

Will I have to send the same documents again months later?+

Usually not, because a completed check stays on your file and follows your play. A return is asked for only when something on the account moves, such as a new address or a different payment card. Where that happens, expect one short repeat rather than the whole set.

Which regulator licenses this casino and what is the number?+

The Gaming Control Board Curaçao licenses the operator, Casinolab Casino N.V., under number OGL/2009/4046/496. That licence is the reason every player is checked, and the reason the company is registered in Curaçao as 923561. Both the regulator and the number appear in the footer of every page.

How long does the check normally take once I send everything?+

Around 21 hours is the usual turnaround, counted from the moment the last paper lands with us. Clear copies that agree on every name tend to move faster; a blurred page or a missing corner sends the file back to the queue. Keep an eye on your inbox meanwhile.

When exactly does the casino ask for verification?+

At the latest, before your first withdrawal leaves the account, and the licence sets that floor. Earlier requests are also possible, at registration or at the first deposit, so a check can begin long before you win anything. Nothing is being assumed about you when that request arrives.

Are the documents I send held securely?+

Yes. Everything travels over TLS 1.3 encryption and is handled by the team that owns the verification mailbox only. The papers serve the licence and nothing else, and they are never passed to advertisers or sold on.