+44 20 8446 5360Gaming OGL/2009/4046/496
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Choose Your Casinolab Casino Contact Channel

Support runs 24/7: choose chat, e-mail or phone and a real person answers, with most replies landing within minutes.

Reach a human Licensed since 2009, audited by GLI
paid today
862,293 £
8,166 players live now
Operating under licence OGL/2009/4046/496 since 2009, regulated by the Gaming Control Board Curaçao.
Average payout in 14 minutes, with £46M paid weekly and a withdrawal ceiling of £72,000.
TLS 1.3 encryption across all sessions, with independent audits by Gaming Laboratories International and iTech Labs.
Three live channels

A Human on Every Channel

Use this when a bonus, payment or login will not behave and you want it fixed today.

Start a Chat
Chat suits anything urgent: a payout that stalls, a bonus that will not credit, a login that fails. Keep your account e-mail to hand; a two-minute wait is typical, any hour.
Open chat
Casinolab Casino E-mail
Write to [email protected] with scans of documents, statements or anything needing an attachment. Support never asks for your password; replies land in about six hours.
Write to us
Straight to a Voice
Call +44 20 8446 5360 in GMT when you would rather talk it through. Someone picks up in about two minutes, day or night.
Call us now
Local details

Support Built Around British Players

The worry that lifts here: a licence you can check, held by Casinolab Casino N.V. in Willemstad.

Reaching us

UK phone line+44 20 8446 5360
Support time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Regulator for escalationsGaming Control Board Curaçao, OGL/2009/4046/496

Help lines

Gambling helpGamCare, BeGambleAware, GAMSTOP

Let Independent Experts Take Over

Behind the games sit three independent organisations that help with gambling problems. GamCare, BeGambleAware and GAMSTOP work outside any casino, so a conversation with them never touches your Casinolab Casino balance.

GamCare. Trained advisers talk through money worries, urges and family strain, and point you to local support across the United Kingdom.

BeGambleAware. Free guidance, self-assessment tools and practical plans help you weigh up your play before it becomes a problem.

GAMSTOP. A single registration blocks your access to every licensed gambling site in Britain, and it cannot be undone on impulse.

Full article
Six destinations

Casinolab Casino Department E-mails

Read this before you send anything, so your message lands with the people who can act on it.

Account

General support and questions[email protected]
Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints, raise here first[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
When Support Stalls

What Happens When Support Cannot Help?

Use this route when a standard reply has not settled your case and you want it reviewed.

Have You Got the Reference?
Write to [email protected] with your account e-mail, the date and a plain account of what went wrong. Quote any chat reference so the thread is found at once.
A Decision With Reasons
A named handler reviews the thread and replies with a decision and the reasons behind it. Allow a few working days for that written outcome to arrive.
Can a Second Look Help?
If the reply still misses the mark, ask for a second review and say what you believe was overlooked. Escalation stays written, so every step is dated and recorded.
After Us, the Regulator
Where the internal route closes without a fair answer, you may take the matter to the Gaming Control Board Curaçao. Late rather than never, it is the outside check on us.

Details That Cut the Wait

Gather these five so the agent can act on the first reply rather than ask again.

  • Your registered e-mail address
  • Account number or player ID
  • Transaction date and amount in GBP
  • Screenshots or the error message
  • Payment method used for the deposit
At a Glance

What the Licence Tells You

Check these details whenever you want to know who runs the site and where it is licensed.

The Company

Legal nameCasinolab Casino N.V.
Company number923561 (Curaçao)
Registered addressHeelsumstraat, Willemstad

The Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2009/4046/496

Written Contact

Support e-mail[email protected]
Quick Support Answers

From Unsure to Answered in Minutes

Six straight answers that settle what most British players ask before getting in touch.

trustHow long do I wait if I contact you at night?+
Live support runs around the clock, so night shifts and weekends are covered in GMT. Someone answers a chat in about two minutes and a call in about two minutes whatever the hour.
trustWhat if I cannot remember my login details?+
Account checks need your registered email address and date of birth, never your password. Share those and the team can confirm who you are before discussing anything sensitive on the account.
trustCan I get my account verified quickly?+
Verification usually completes within 21 hours once proof of identity, proof of address and payment method confirmation are in. Send clear copies and the review moves faster, so you reach withdrawal without a second delay.
trustWhat happens when I write in another language?+
When you reach out, English, German, Finnish and Norwegian are all spoken by the support team. A German or Nordic player gets help in their own words rather than a translated reply.
trustWhere can I check your licence details?+
Casinolab Casino N.V. holds a licence from the Gaming Control Board Curaçao under number OGL/2009/4046/496. That regulator oversees the operator behind the brand you are playing on.
trustDo I need to give a reason to close my account?+
Closing an account only takes a request to the support team, and no explanation is required from you. Once confirmed, access stops and the decision stands across every duplicate account.
Answers Any Hour

However Late It Is, a Desk Is Open

This table sets out which desk answers when, so you pick the channel that fits the hour.

Live Chat

Chat hours24/7 live support
Chat first reply2 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply6 hours

Phone

Phone number+44 20 8446 5360
Phone wait2 minutes

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