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Balance And History

Casinolab Casino Account Sign-In

Worried a lookalike has your details? The footer names Gaming Control Board Curaçao, licence OGL/2009/4046/496, and the connection runs on TLS 1.3 before you type a character.

Claim offer Licensed since 2009, audited by GLI
paid today
862,293 £
8,166 players live now
Operating under licence OGL/2009/4046/496 since 2009, regulated by the Gaming Control Board Curaçao.
Average payout in 14 minutes, with £46M paid weekly and a withdrawal ceiling of £72,000.
TLS 1.3 encryption across all sessions, with independent audits by Gaming Laboratories International and iTech Labs.
Before You Register

Open Your Account Before You Sign In

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Welcome bonus

Deposit match

174% up to £1,450

Your first deposit is matched at 174%, with 37× wagering and 30 days to clear

Details
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Daily rewards

Free spins

188 spins

Receive 20 free spins daily over 14 days when you claim the welcome offer

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Every week

Weekly cashback

12% cashback

Receive 12% back on net losses each week, credited automatically with no wagering

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Four Short Steps

From Two Empty Boxes To Your Balance

By the end you will have signed in on desktop or mobile, with the fields filled the way the site expects them.

Straight To The Right Box
On the sign-in screen, the top box asks for the email address you used at registration, and nothing else. Mobile shows the same two boxes stacked, so the layout is no excuse. The usual slip is typing a newer address the site has never seen, when every message goes to the one on file.
Back In On The First Try
Underneath sits the password box, where every character hides as you type. Caps Lock is the quiet culprit: a phone keyboard capitalises the first letter by itself, and a desktop one keeps it on after a full stop. Staff at the operator never ask for this password, so nobody but you can fix a stray capital.
Casinolab Casino Wants Proof
A screen may interrupt with a request to confirm it is you: a link sent to the address on file, or documents for verification. Proof of identity, proof of address and confirmation of the payment method cover it, and checks usually finish within twenty-one hours. The mistake is uploading a photo with a corner cropped off.
Casinolab Casino Balance First
Past the door, the account area opens on your balance, with deposit and withdrawal history a click away and your limits listed beside them. Read the balance first, in pounds rather than pennies. What catches people out is skimming the limits tab, then wondering weeks later why a deposit was turned away.

The Player's Half Of Casinolab Casino Access

Check The Ledger Before You Worry. A balance sits at the top of the account area the moment you are through, and it is the real figure rather than an estimate. Under it, the history tab lists deposits, withdrawals and each wager with a timestamp, so a payment that felt slow can be checked against the ledger. Limit controls live on the same screen: you set amounts for deposits and losses, a cap on session time, and a cooling-off period if you want the account quiet for a while. Bonus credit shows separately from cash, with its own wagering counter, so you can see how much play is left before it converts. Withdrawals start from the cash balance, and the request form asks for the amount and the method you paid with. Everything here is yours to change at any hour, without asking anybody.

Where Did My Session Go?. A thin line at the top of the page counts down while the account is open, and when it runs out the next tap asks for your details again. Losing that session is rarely dramatic: a laptop lid closed overnight, a browser cleaned of stored data, a shared machine where somebody else signed out. Each of those ends the session, and none of them touches the money, the history or the limits. What does harm is a password kept in a note on the phone or typed into a friend's browser. Protect it by keeping the device locked when it is out of your hands, by signing out before you pass the screen over, and by changing the password the moment anyone else may have seen it. Your account stays intact; the way back in just needs the reset link.

Before And After Your First Deposit. An empty history panel is the first thing that looks different, and the cash figure equals your deposit and nothing else. No payment method is stored yet, so the withdrawal form has no destination until you add one. Bonus money, if you claimed the welcome offer, sits in its own figure beside the cash, with a wagering counter at zero that fills as you play. Limits are blank as well, and that is the part worth doing at once, because deposit limits and loss limits take effect from the moment they are saved rather than from tomorrow. A first deposit also brings the one deadline worth noting: the welcome credit is good for thirty days. Nothing in that empty look is a fault; the account simply has no past yet.

Your Details Carry Over. A row of tabs across the top of a laptop screen collapses into a menu on a phone, and the account behind both is one and the same. Details do not need setting up twice, and the balance, history and limits read identically on either. What changes is the shape of the thing: the deposit form becomes a single column, the game tiles shrink to a grid you scroll, and the withdrawal request sits under the same heading it does on a desktop. A phone adds nothing to your details and takes nothing away. Both entries use the same email address and the same password, with one exception worth knowing: a private browsing window on either device drops the session as soon as you close it, so the next visit starts at the form again. That is a setting on the device, not a fault on the account.

Back Inside Without A Phone Call. Right beneath the password field is the line that starts a recovery, and following it is a short sequence rather than a maze. Enter the address you registered, open the message that arrives there, and set a new password from the link inside it; the old one stops working at that point. If nothing lands, the spam folder is the usual hiding place, and a second request is safe to send. Once back inside, the verification queue may still be open: proof of identity, proof of address and payment method confirmation, all checked in around twenty-one hours. Nothing is deducted from the balance while that review runs. Send the three documents together rather than one at a time, and the review finishes without the back-and-forth that stretches the wait.

Full article
A Way Back In

When The Right Details Fail

Come here when the boxes look correct and the site still keeps you outside.

Reset It Yourself
The screen says the details do not match without naming which box is wrong, yet your password may simply be an older version of itself, changed on another device or replaced by a reset that was never saved. Autofill can keep feeding that old one too.
Use the reset link that arrives at the address on file.
Sign out on every shared device, then set a new password.
Ask live chat when no reset email turns up after that.
Two Profiles, One Player
Two profiles with your name now exist, and the sign-in you just tried landed on the newer, empty one. That happens when a first registration is forgotten and a second is made with a different address. Only one account per player is allowed, so the duplicate gets closed.
Sign in with the older address and check the history there.
Leave the newer profile alone instead of depositing into it.
Contact the operator's live chat once you know which profile holds your balance.
Why Was It Rejected?
A missing dot after the name, a work address filled in by autocomplete, or a keyboard set to another language all produce the same short refusal. The email box on a phone can also add a space when you paste into it.
Retype both details by hand with no paste.
Switch the keyboard to English and check the symbols.
Ask live chat to check the address on file if nothing works.
Locked Out By My Own Limit
The refusal arrives with no explanation, and the password box is empty again, even though the details are right. A self-exclusion attached to the account does that, and it holds until its term ends. A cooling-off period behaves in the same way.
Read the notice on screen before trying the password again.
Check the limits and cooling-off dates in your account emails.
Contact live chat for the end date if the notice leaves you unsure.

The Moment You Share A Screen

Who Supervises This Site?. Along the bottom of every page sits the licence line: Casinolab Casino N.V. of Willemstad, supervised by the Gaming Control Board Curaçao under licence OGL/2009/4046/496, company number 923561. Read it once and you can confirm for yourself that the account is answerable to a regulator. Between your browser and the site, traffic runs under TLS 1.3 encryption, which keeps the password and the payment details unreadable in transit. Independent testing from Gaming Laboratories International, SIQ and iTech Labs sits behind the games.

Password Kept Private. Two habits cover most of it. The password stays between you and the login form: staff never ask for it, in writing, on a call or in chat, and a message that does is not from Casinolab Casino. Signing out matters just as much when the screen is not yours alone, whether that is a work laptop, a hotel terminal or a phone passed round a table. Changing the password takes a minute in the account, and doing it after a shared flat or a lost handset closes the gap.

You Are Signing In

Read This Before You Sign In From Anywhere

These answers settle device, place and paperwork questions so your sign-in goes through first time.

trustDo I need to send documents to sign in?+
A check of who you are can arrive after you sign in, especially before a first withdrawal. The site asks for proof of identity, proof of address and confirmation of your payment method. Our verification team works through these in around twenty-one hours. Upload clear photos through the account area and keep the same details you gave at registration, so nothing has to be sent twice.
trustHow long until my phone and laptop share one account?+
Whatever you open the site on, mobile or desktop, you reach the same account with the same email address and password. There is no separate phone profile to look after. Each player may hold only one account, and duplicates get closed. Signing in on your phone therefore shows the balance, history and limits you set elsewhere, straight after you are through.
trustWhy does my limit keep me from signing in?+
A limit or a self-exclusion you set will stop a sign-in from working, and that is deliberate. If gambling has become a problem, GamCare, BeGambleAware and GAMSTOP can give free advice and support. They help you understand your options and plan ahead. Blocked access is not a fault to fix, so wait out the period you chose rather than looking for a way past it.
trustWhy is it safe to enter my details here?+
Every detail you enter travels on TLS 1.3 encryption, so it is scrambled between your device and the site. That protects the email address and password you key in as they cross the network. Our staff never ask for your password, in chat, by email or on the phone, so treat any request for it as a trick. Sign out on a shared device and change the password if you are unsure.
trustWhat if I try to sign in from another country?+
Signing in from abroad can work, yet the rules where you are standing still apply, and the site may treat a foreign connection differently. If the country you are in bans online gambling, the sign-in will fail and that is the honest outcome. Keep your registered details accurate and avoid reaching the site through anything that hides where you are.
trustWhat happens when I sign in under your licence?+
Signing in puts you under a licence from the Gaming Control Board Curaçao, held as OGL/2009/4046/496 by Casinolab Casino N.V. That licence is why the page carries a regulator and a number you can check. When a dispute or a question about fair play arises, the terms of that licence set how it is handled. Casinolab Casino N.V. also lists its registered address in Willemstad.
trustWhat happens once my balance appears after signing in?+
Right after you sign in, the account area shows your balance in pounds and lets you look back through history, set or adjust limits, and review any bonuses attached to your account. Withdrawals start from that same area too. Nothing is hidden behind extra clicks. Take a moment to confirm the balance and the limits reflect what you expect before you play on.
trustWhat if signing in still fails and I want a person?+
Live chat is open around the clock, and email or phone reaches the service team if you would rather not chat. Write to [email protected] or call +44 20 8446 5360. Have your registered email address and any error message to hand, because that speeds things up. Describe what you see on the screen so the agent can check your access without guessing.

Locked Out Twice? Ask A Person

Best for a refusal you cannot explain, since the reply comes in the same window. Keep your registered email address, the exact wording on screen and the date of your last attempt within reach before you open it.

Anything you want in writing belongs here: a screenshot of the refusal, verification files, a bank statement. Attach rather than describe, give the address on the account and say what happens when you press sign in.

Best when you want a voice and a straight answer in one call. Dial it with the account email and the message on screen in front of you, and stay by the device in case a link needs testing.

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